Services
ITSM ServiceNow.com - Our "Cloud" solution
Service-now.com is the pioneer of Cloud and On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology, Service-now.com is dedicated to improving the industry's opinion of the value software delivers. Service-now.com develops implements and supports a suite of on-demand IT service management solutions offered via the Internet and modern software as a service (SaaS). These applications are licensed on a simple and economical subscription basis. The application can be completely integrated to your internal application through Web services.
AGENTIL is also proposing his internal ServiceNow solution in MSP mode (Managed Service Provider). Based on a monthly fee, you can benefit with only few users from our mutualized plateform named ASMP (AGENTIL Service Management Platform)
Our services on ServiceNow
Our ITSM consulting services are designed to realize superior alignment between IT operations and business goals. The services are aimed at standardizing your operational processes and tools, aligning them to operational best practices in the areas of people, processes and technology. We can help you to build an effective ITSM Strategy and product implementation for better alignment of IT with business strategy and goals. Our assessment methodology will identify the gaps in the existing service management areas and provide a detailed roadmap for achieving excellence in service management.
Major components:
- ServiceDesk/Helpdesk
- Service Level Agreement management
- Financial Management
- Service Management
- Incident Management
- Release Management
- Asset Management