Services

NIMSOFT ServiceDesk - Out-of-the-Box and integrated solution

Nimsoft Service Desk is the "out-of-the-box" service management solution available either on-demand (SaaS) or on-premise, which provides action-based workflows built on ITIL standards and years of best-practice knowledge to coordinate all aspects of service delivery and increase customer satisfaction. The "out-of-the-box" approach helps you to implement quickly your complete ITSM suite. 

Nimsoft Service Desk is also leverage the information collected by Nimsoft Monitor,empowering a complete communication layer between the 2 products and allowing you to provide better quality service, faster and cheaper.

The self-service portal allows users to submit change requests, request services, report Incidents, and leverage a knowledge management engine to solve common problems immediately or using the CMDB to plan change.This centralization of information allows you to track your performance against service levels and even survey your customers to verify their perception of your performance.

Our ITSM consulting services are designed to realize superior alignment between IT operations and business goals. The services are aimed at standardizing your operational processes and tools, aligning them to operational best practices in the areas of people, processes and technology. We can help you to build an effective ITSM Strategy and product implementation for better alignment of IT with business strategy and goals. Our assessment methodology will identify the gaps in the existing service management areas and provide a detailed roadmap for achieving excellence in service management.

New: your integrated solution with NIMSOFT suite, ServideDesk, Unified Monitoring Portal and Monitoring of your infrastructure and applications. Demo here.