Managing customer relationships is becoming an increasingly important aspect of our globalised economy. Companies that have implemented the most powerful tools for this have an undeniably edge over their competitors.
The SAP CRM solution enables you to benefit from a definite advantage, whether you already use SAP or not. It has implementation models for every type of business relationship (B2B, B2C), and for every sector of activity.
Agentil has specialised, certified SAP CRM personnel available to support you in the planning, implementation and deployment of your SAP CRM customer relationship management solution.
Your SAP CRM customer relationship management solution can either be installed at your offices, or be hosted at Agentil and be at your disposal on a SaaS (Software as a Service) basis, at your own choice.
Unlike other CRM software, SAP CRM (SAP Customer Relationship Management), an application from the SAP Business Suite, not only helps you deal with your most urgent requirements (cost reduction, more efficient decision-making). SAP CRM also enables you to make use of other options that help to maintain your competitiveness over the long run.
SAP CRM has helped numerous companies from 25 different industries to make the best possible use of their customer relationships. Thanks to SAP CRM, you will be able to capitalise on a thorough knowledge of your customer base, improve your efficiency, rationalise your critical business processes across all areas of customer contacts, and quickly adapt to the changing business needs of your customers.
SAP CRM boosts your growth process by providing support in the following areas:
• Customer satisfaction
SAP CRM promotes the interaction between your company and its customers by enabling them to benefit from high quality interaction and information exchange across all the communications channels involved.
• More dynamic teams
SAP CRM enables your personnel to manage interactions with their customers - anytime and anywhere – by supplying a real-time view of customer information, thereby promoting cooperation across your entire network.
• Development of your business
SAP CRM helps your company to differentiate itself and to grow by capitalising on the information supplied by the customer – with the aim of providing high-quality customer awareness and of maximising your competitive advantage.
SAP solutions and applications support a wide range of business processes relating to the SAP CRM application, including:
• Management by category
• Multi-channel distribution
• Price management
• Price optimisation
• Order management