Portfolio

Support & Outsourcing

Support: Helping you use your solutions in our portfolio!

AGENTIL helps you to use solutions such as NMS, DSM, VPSX, SAP Business One and ensure your product maintenance support services included in your product maintenance contract.

For this, contact our products support center by :

- Email : support.products@agentil.com

- Phone : +41 844 903 903

Outsourcing: Focus on your core business!

AGENTIL offers 3 different outsourcing contracts so you can find one that suits you best. A flexible, experienced consultants, from now through AGENTIL, outsource all or part of your IT management and focus on the essential: your core business!

Our outsourcing governance services

Our outsourcing governance is based on a well established methodology. Our controling tools allow you to follow our service levels, but also your SLA s and reporting to your management.

It includes the following activities:

1. Transition of activities within a collaborative or full responsibility aspect

2. Setup and configuration of monitoring and ITSM tools, SLA and reporting 

3. Change management activities for managing your projects

4. Regular quality reviews