Support center 24h/24h - 7 days out of 7 - 365 days a year

Agentil Support Center (ASC) is reachable  from Monday to Friday 8:00AM to 6:00PM.

It's based on 2 entities :

• ServiceDesk available for TRUST contracts and reachable by :

- Mail: servicedesk@agentil.com 
- Phone: +41 844 902 902

• Operations available for TRUST contracts and reachable by :

- Mail: support@agentil.com 

- Phone: +41 844 901 901

Support and operations

24x7 incident management, extended and appropriate coverage times. ITIL certification.
Problem and change manangement.

Outsourcing Governance

Our IT Service Management (Service-Now) and Service Level Manamgement (NMS : Nimsoft Monitoring Solution)platforms manage all the processes in our customer’s systems.

For more informations, please visite our page Nimsoft Monitoring Solution.

Data center hosting

Our support centre provides support and ensures the availability of the tools located in our data centre. The centre supervises the DR section (Disaster Recovery) and critical tools using professional methods and tools.

Please do not hesitate to contact our Commercial Management directly ( info@agentil.com )